FAQ's

Legal

Laundry Locker's privacy policy

First Time Customers

I have never used Laundry Locker before, what do I need to do?

I don't have a locker in my building. Can I still use your service?

Where is the nearest Laundry Locker location?

How do I place my order using Text Messaging?

Do you guarantee two day service?

I have some special requirements, what do I need to do?

I put my laundry in a locker, how do I pay for it?

Is my laundry safe?

How do I get a laundry bag?

I would like Laundry Locker to automatically charge my credit card, but is it safe?

It has been a couple of days, where is my order?

Dry Cleaning


I asked to have my shirts laundered, why was I charged the price for a blouse?

I have shirts that I want laundered and pressed, what locker should I put them in?

Wash & Fold

Do you have monthly laundry plans?

Can you hang dry items?

If I have a wash & fold order that weighs only 5 pounds, and some dry cleaning, will I be charged the 12 lb minimum wash & fold charge?

How much does my laundry weigh?

Why does my Wash and Fold order say 23 items? Isn't it supposed to be weighed?

I have sensitive skin and use a special detergent, can Laundry Locker do my laundry?

Other Questions

Where can I view your terms and conditions?

How do I change my credit card?

What if I am going out of town or can not pick my laundry up right away?

What if the lockers I use are full?

What if all my laundry doesn't fit in a locker?

What if I lose my key?

What if I don't pay?

What happens if an item is damaged or lost?

What if I don't have Internet access?

I am moving out of town. What should I do with my bags?

What if I don't have a credit card?

Can I store my luggage or other items in a Laundry Locker drop-off unit?